If you need to reach out to us for support, please click below to submit your enquiry.
Sometimes when we set you up for your elearning on the MHFA system, the system sends blank emails, or occasionally no email at all.
If this is the case, you can most likely still access your elearning following the steps below.
Step 1
Head to the The Mental Health First Aid elearning platform, which is at https://elearning.mhfa.com.au/.
Step 2
Click “create or reset password”
Step 3
Enter the email address you used to enrol with us. This will be the email address that we have sent your welcome email to.
Step 4
Check your email for instructions on how to reset your password. Follow the steps to complete the process.
Step 5
Head back to the MHFA Elearning site and log in. When you log in, your elearning should be available to you.
What to do if these steps didn’t work
Please submit a support request by using the button at the top of the page.
Because we are reliant on the MHFA site for elearning, there are limitations to what we can action. If we need to loop in the MHFA support team, we will do this on your behalf and ensure you are included in any emails.
If you have completed your facilitated sessions (and elearning for online courses), and not received an email from MHFA Australia inviting you to complete your accreditation, you’ll need to get in touch with MHFA directly.
Unfortunately, this part of the process happens on the MHFA Australia website, and we don’t have access to the system to investigate and rectify this on your behalf.
Try this first
If you undertook a course with us that included elearning, log back into your elearning account on the MHFA site, and you should be able to access the accreditation process.
If you did not undertake elearning, or if this does not work, you’ll need to get in touch with the MHFA Helpdesk.
To get in touch with the MHFA Helpdesk….
The MHFA Helpdesk is experiencing a huge amount of demand at the moment, so replies may be delayed.
Rest assured, we are here to support you and ensure that you will get your certificate of accreditation.
Thankyou for your patience!
We sure do.
Our registered company name is AVETMESS PTY LTD, and our ABN is 61 628 854 982.
We trade as The Mental Health Coach and AfterBAGS Australia.
You can reach us by post at PO Box 220, South Melbourne, Vic, 3205, Australia.
We do not have a permanent physical office address.
You can find our contact details here.
The founder and CEO of The Mental Health Coach and AFterBAGS Australia is Nick McEwan-Hall.
You can read more about him here.
