Archive for category: Support Services

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How To Be a Great LGBTQIA+ Ally

Being an LGBTQIA+ ally means more than passive acceptance; it entails active support, standing up against discrimination, and consistently learning about the community’s challenges and triumphs.

Recognizing the significance of informed allyship is the foundation of promoting understanding, acceptance, and genuine societal change for LGBTQIA+ rights.


The Importance of Being an Informed Ally

In today’s evolving socio-cultural landscape, it’s essential to understand that mere acceptance is no longer enough. The road to LGBTQIA+ allyship is paved with proactive efforts to be informed, educated, and engaged.

First and foremost, an informed ally acknowledges that being supportive in thought, while necessary, is only the starting point. Real-world impact comes from active allyship. It involves actively challenging homophobic, biphobic, and transphobic narratives, behaviors, or policies when encountered, whether in daily conversations, workplaces, or larger societal contexts.

Another critical element of LGBTQIA+ allyship is continuously educating oneself. The LGBTQIA+ community is not a monolith. It comprises diverse experiences, backgrounds, and identities. By investing time to understand these nuances, allies become better equipped to holistically support individuals within the community rather than leaning on over-generalizations or stereotypes.

Being an LGBTQIA+ ally in the workplace requires its own set of supportive actions. Employers and HR professionals have a unique position to enforce LGBTQIA+ inclusivity.

That could involve ensuring non-discriminatory hiring practices, providing training sessions to staff on LGBTQIA+ awareness, or creating resource groups where LGBTQIA+ employees and allies can come together.

An inclusive workplace is one where everyone, regardless of their gender identity or sexual orientation, feels safe, valued, and understood.

Further, allies have a role in supporting LGBTQIA+ youth, who often face unique challenges. These young individuals might grapple with self-acceptance, fear of judgment, or lack of understanding from their peers or family.

Teachers, educators, parents, and adult allies can make a significant difference by fostering inclusive environments, using inclusive language, and providing allyship resources to support these youths better.

Moreover, being a meaningful ally also means understanding the language. Familiarizing oneself with common LGBTQIA+ terms and definitions is crucial.

It’s about avoiding missteps or miscommunication and showing the community that their identities and experiences are validated and recognized.

In conclusion, genuine LGBTQIA+ allyship is an ongoing journey, not a destination. Allies should continually strive to educate themselves, adapt, and act in the community’s best interest.

By doing so, they actively contribute to a world where LGBTQIA+ individuals are celebrated, supported, and free to be themselves. This LGBTQIA+ ally guide serves as a stepping stone, but remember that allyship is a lifetime commitment to understanding, acceptance, and love.

Common LGBTQIA+ Terms and Definitions

The LGBTQIA+ community is diverse, representing various identities and experiences. As the world evolves in understanding and acceptance, it’s essential to familiarize oneself with the language that accurately describes and honors this community. Here’s a basic rundown of some commonly used terms:


1. LGBTQIA+: An acronym that stands for Lesbian, Gay, Bisexual, Transgender, Queer/Questioning, Intersex, and Asexual, with the plus sign (+) acknowledging the broader spectrum of sexualities and gender identities not explicitly mentioned in the abbreviation.

2. Cisgender: A term used to describe individuals whose gender identity matches the sex they were assigned at birth. For instance, someone who identifies as a woman and was assigned female at birth is cisgender.

3. Transgender: Opposite of cisgender, this term refers to individuals whose gender identity differs from the sex they were assigned at birth. For example, a person assigned female at birth but identifies as a man is transgender. It’s important to note that being transgender doesn’t imply any specific sexual orientation.

4. Non-Binary: An umbrella term for gender identities that don’t fit within the traditional binary of male or female. Non-binary people might identify as a mix of genders, neither, or somewhere between. It’s a broad category encompassing genderqueer, genderfluid, and more.

5. Genderqueer: Similar to non-binary, this term refers to individuals who reject traditional gender distinctions and identify outside of or across the male/female binary. It’s an umbrella term that can encompass various gender experiences and expressions.

6. Genderfluid: Describes a gender identity that may shift or change over time. A genderfluid person might feel male on some days, female on others, or both, or neither on different occasions.

7. Intersex: Refers to individuals born with physical or genetic sex characteristics that don’t fit typical definitions for male or female bodies. It’s important to understand that intersex is about biology, whereas gender identity is about one’s internal sense of self.

8. Asexual: Pertains to individuals who experience little to no sexual attraction to others. It’s a sexual orientation distinct from romantic attraction, meaning asexual people can still form intimate, loving relationships without a sexual component.

9. Queer: Historically used as a derogatory term, ‘queer’ has been reclaimed by the LGBTQIA+ community as an umbrella term to describe sexual and gender identities other than straight and cisgender. However, it’s essential to approach its use sensitively, as not everyone is comfortable with its reclamation.

10. Ally: While not a sexual or gender identity, it’s worth noting that an ally supports and advocates for the rights and acceptance of LGBTQIA+ individuals, even if they don’t identify as a part of the community.

Understanding these terms is foundational to fostering a more inclusive, empathetic environment. As language continues to evolve, allies and members of the LGBTQIA+ community should remain open to learning and adapting to promote greater inclusivity.


The Do’s and Don’ts of LGBTQIA+ Allyship

Being an ally to the LGBTQIA+ community means more than just showing passive support; it requires active participation and a genuine commitment to understanding and advocacy.

To be a great ally, it’s crucial to be conscious of both your actions and your intentions. Here’s a guide on the dos and don’ts of LGBTQIA+ allyship.


  • Educate Yourself: Always seek to broaden your knowledge about LGBTQIA+ issues. Read books, attend workshops, or join discussions. Familiarize yourself with terms, histories, and experiences.
  • Listen Actively: Listen to the stories and experiences of LGBTQIA+ individuals without interrupting or overshadowing them. Their narratives provide invaluable insights.
  • Speak Up: Stand against homophobia, transphobia, and other forms of discrimination when you encounter them, whether in casual conversations, at work, or online.
  • Respect Privacy: Never out someone or share their LGBTQIA+ identity without explicit permission. Coming out is a deeply personal decision.
  • Promote LGBTQIA+ Inclusivity: Advocate for policies supporting LGBTQIA+ inclusivity, especially in workplaces or schools.
  • Seek Out Allyship Resources: Countless resources are available to help allies understand and support the LGBTQIA+ community better. These can guide your supportive actions.


  • Assume: Never make assumptions about someone’s gender or sexuality based on stereotypes or appearances. Instead, listen and ask for pronouns if appropriate in the context.
  • Tokenize: Avoid showcasing an LGBTQIA+ individual as your “gay friend” or any such label. They are people first, not tokens to prove your acceptance.
  • Center Yourself: While asking questions and sharing feelings is okay, be mindful not to center conversations around your experience as an ally. It’s about their journey, not yours.
  • Rely on LGBTQIA+ People for Education: While it’s essential to learn, it’s not always the job of LGBTQIA+ individuals to educate you. Do your research and use external resources.
  • Dismiss Microaggressions: Comments like “You don’t look gay” or “You’re too pretty to be a lesbian” can be harmful. Understand why these statements are problematic and avoid them.
  • Forget Intersectionality: Recognize that LGBTQIA+ individuals can also belong to other marginalized groups. Their experiences can be multifaceted, influenced by race, religion, ability, and more.

Being an LGBTQIA+ ally in the workplace, schools, and society is an ongoing process. It requires genuine empathy, continued learning, and a commitment to action.

By following these dos and don’ts, you’re taking meaningful steps towards true allyship, creating safer and more inclusive spaces for everyone.

How to be an Ally in the Workplace

In the modern, interconnected world, workplaces have become melting pots of diversity and inclusivity has never been more crucial.

Regarding LGBTQIA+ inclusivity, the workplace can present unique challenges, making the role of an ally immensely significant. Being an LGBTQIA+ ally in the workplace requires a blend of awareness, education, and advocacy.

First and foremost, understanding and respecting colleagues’ identities means refraining from making assumptions. Just as one wouldn’t make assumptions about a person’s role based on their gender, the same courtesy should extend to their sexuality or gender identity.

That means actively using correct pronouns once they are shared and avoiding invasive questions about personal lives.

If someone named Alex mentions their husband, it’s important not to assume their gender or sexuality automatically. Such micro-level attentiveness can make a world of difference in building trust.

A common situation in the workplace is casual conversations or banter, which can sometimes harbor microaggressions or unintentionally insensitive remarks.

As an ally, you should avoid such comments and be proactive in addressing them when others make them. If someone jokes, “That’s so gay,” it’s crucial to point out why that might be offensive diplomatically.

When made with empathy and understanding, these corrections can foster an environment where everyone feels respected.

While individual actions are impactful, structural inclusivity is equally vital. Advocating for policies that promote LGBTQIA+ inclusivity, such as inclusive healthcare benefits or non-discrimination policies, plays a significant role.

Encourage HR to organize training sessions on LGBTQIA+ inclusivity or suggest celebrating Pride Month as a company, thereby placing the importance of LGBTQIA+ allyship at the forefront.

Feedback, as in any other professional area, is essential for growth. It is instrumental to create open communication channels where LGBTQIA+ colleagues can share their feelings, experiences, and suggestions without fear of backlash. That ensures their well-being and provides a roadmap for allies and employers to better their efforts.

Lastly, consider the broader picture. Being an ally isn’t limited to direct interactions with LGBTQIA+ colleagues. It also means supporting LGBTQIA+-owned businesses, participating in or promoting company-wide LGBTQIA+ events, or even sharing resources about LGBTQIA+ rights and issues.

Being a workplace ally is a continuous journey of learning, understanding, and taking action. It’s about fostering a culture of respect and ensuring everyone, regardless of gender or sexuality, feels valued and included.


Supporting LGBTQIA+ Youth

Supporting LGBTQIA+ youth is a paramount responsibility for parents, educators, and others who interact with young individuals on their journey of self-discovery.

A young person’s environment can influence their self-worth, mental health, and confidence, making the role of adults in their lives exceedingly important.

For parents, the starting point is creating a safe and accepting home environment. This means being passive and actively voicing support and ensuring the child knows they are loved and accepted unconditionally.

If a young person comes out, it’s essential to listen attentively, thank them for their trust, and assure them of unwavering support. Educating oneself about LGBTQIA+ issues is equally important to understand and empathize with their child’s challenges.

Educators, however, have the challenge and opportunity to shape an inclusive school culture. That includes preventing bullying and discrimination and integrating LGBTQIA+ histories and narratives into the curriculum.

By doing so, they not only support LGBTQIA+ students but also educate their peers, fostering a more understanding and accepting environment. Schools can also benefit from providing resources such as counseling tailored to LGBTQIA+ issues or establishing and promoting student-led LGBTQIA+ clubs.

For others in the community, supporting LGBTQIA+ youth might mean mentoring, offering safe spaces, or even being someone they can talk to.

Recognizing the signs of mental health struggles and being available can have a life-changing impact. Connecting them with relevant resources, like LGBTQIA+ helplines or youth groups, can be immensely beneficial.

In all these efforts, the overarching theme is to respect, listen, and offer affirmation. Young LGBTQIA+ individuals are navigating the complexities of their identity in a world that often misunderstands or stigmatizes them.

Adults can greatly influence their journey towards self-confidence and happiness by being a consistent pillar of support, understanding, and acceptance.

LGBTQIA+ Allyship Resources

Embarking on a journey of understanding and allyship requires continuous learning and engagement. Thankfully, many resources offer deeper insights into LGBTQIA+ experiences and how to be a more informed and proactive ally.

Books play an invaluable role in this learning journey. Works like “This Book is Gay” by Juno Dawson offer readers an insightful look into the lives and challenges faced by LGBTQIA+ individuals.

Another noteworthy read is “The ABC’s of LGBT+” by Ashley Mardell, which comprehensively explains the diverse spectrum of LGBTQIA+ identities.

In the digital realm, websites such as GLAAD and The Trevor Project provide educational materials and guidance on allyship, the latest news, and stories from the LGBTQIA+ community.


The Trevor Project, in particular, is dedicated to supporting young LGBTQIA+ individuals, making it a fantastic resource for those keen on understanding and aiding youth.

Podcasts have also emerged as a powerful medium for stories and education. Shows like “Making Gay History” dive into overlooked stories from LGBTQIA+ history.

At the same time, “Queery with Cameron Esposito” offers conversations with some of the most influential LGBTQIA+ personalities, providing listeners with diverse perspectives and experiences.

Documentaries and films can be instrumental in widening one’s understanding. Films like “Moonlight” and “A Fantastic Woman” give viewers a profound insight into the struggles and triumphs of LGBTQIA+ individuals.

For those keen on academic understanding, many universities now offer courses on LGBTQIA+ studies. These courses delve deep into the community’s history, culture, and challenges, providing a comprehensive understanding.


Delving deeper, let’s address some frequently asked questions surrounding LGBTQIA+ allyship and inclusivity.

What does it mean to be an LGBTQIA+ ally?

Being an LGBTQIA+ ally means actively supporting and advocating for LGBTQIA+ rights and understanding while educating oneself about their experiences and challenges.

How can I support my LGBTQIA+ friend or family member?

Support can manifest through active listening, educating oneself, showing empathy, and standing against discriminatory actions or remarks directed towards them.

What are some common LGBTQIA+ terms and definitions?

Common terms include LGBTQIA+ (a spectrum of sexualities and genders), cisgender (aligning with one’s birth sex), transgender (identity doesn’t align with birth sex), and non-binary (gender outside male/female binary).

What should you not say to LGBTQIA+ individuals?

Avoid making assumptions, using derogatory slurs, questioning the validity of their identities, or equating their experience to a trend or phase.

How can companies be LGBTQIA+ inclusive?

Companies can cultivate inclusivity through diversity training, creating LGBTQIA+ affinity groups, and implementing policies that promote equality and non-discrimination.

How can educators support LGBTQIA+ students?

Educators can create safe classroom environments, use inclusive language, challenge stereotypes, and integrate LGBTQIA+ topics into the curriculum.

How can healthcare providers be LGBTQIA+ allies?

Providers can educate themselves about LGBTQIA+-specific health issues, use gender-inclusive language, and provide safe, non-judgmental care environments.

How can parents support an LGBTQIA+ child?

Parents can support by listening, affirming their child’s identity, seeking education, and connecting with other parents or supportive organizations.


Being an active and educated LGBTQIA+ ally is more than just offering passive support; it’s a commitment to understanding, learning, and amplifying the voices of the community.

Such allyship fosters inclusivity, combats prejudice, and uplifts marginalized voices, making our world more empathetic and just. As we engage with the vast resources available and continually seek knowledge, we strengthen our allyship and contribute meaningfully to a world that celebrates diversity and equality.

6 Helpful Mental Health Organisations For Youth in Australia

6 Helpful Mental Health Organisations For Youth in Australia

Stigma around mental illnesses is still prevalent in Australia, as a result of extensive miseducation and outright disinterest in the topic. Thankfully, there’s no shortage of mental health organisations for youth in Australia, whose role is to fight that stigma and offer immediate help to the young people who need it.

Knowing a handful of these organisations, where they’re located, and at least one contact source could provide a young person with the early treatment they need. This, in turn, could reduce the chances of their mental illness worsening.

Whether you need immediate help or are trying to help someone else, you’ll find the resources you need here. In this post, we’ll be covering 6 mental health organisations you can find in Australia – as well as the different services, programs, and facilities they offer.

mental health organisations for youth two young people on a couch

6 mental health organisations for youth

 1. Orygen

The “Y” in Orygen stands for “youth” and “gen” stands for the youth generation. The organisation’s goal is to see young people with mental health issues “getting well and staying well”. The Orygen team works directly with young people, their families and friends, and has pioneered new, positive approaches to the prevention and treatment of mental health disorders.

Website: www.orygen.org.au/

Phone number: +61 3 9966 9100

Opening hours: 9am-5pm (AEDT)

Physical address: 35 Poplar Rd, Parkville VIC 3052 Australia


2. Youth Projects

Youth Projects is an independent, registered charity which provides front-line support to young people and individuals experiencing unemployment, homelessness, alcohol and other substance abuse issues. Their goal is to provide life-changing opportunities through high- impact support.


Phone number: +61 3 9304 9100

Opening hours: 9am-5pm (AEDT)

Physical address: 7-9 Hosier Lane Melbourne, 3000

3. Headspace

Headspace is the National Youth Mental Health Foundation. The organisation provides early intervention mental health services to 12-25-year-olds. Their support system includes resources for young people suffering with mental health, physical health, and substance abuse. They also offer work and study support, helping young people regain full control of their lives and mental health.

Website: www.headspace.org.au

Phone number: +61 3 9027 0100

Opening hours: 9am-5pm (AEDT)

Physical address: Kaurna Country, 173 Wakefield St, Adelaide SA 5000, Australia


4. Beyond Blue

Beyond Blue is Australia’s most widely known and visited mental health organisation. It focuses on supporting and treating young people affected by anxiety, depression, and suicide ideations.

Beyond Blue works with the community to improve mental health in youth and prevent suicide, “so that all people in Australia can achieve their best possible mental health”.

Website: www.beyondblue.org.au

Phone number: +61 3 9810 6100

Opening hours: 9am-5pm (AEST)

Physical address: 6100 Hawthorn, VIC 3122 Australia


5. ReachOut

ReachOut is the most accessed online mental health service for young people and their parents in Australia.Thanks to their support services, it’s a lot easier for parents to help their teenagers, through difficult times. The organisation has been advocating for mental health for 20 years, and counting.

Website: www.au.reachout.com/

Phone number: +61 2 8029 7777

Opening hours: 9am-5pm (AEST)

Physical address: 35 Saunders Street Pyrmont NSW 2009


6. Kids Help Line

Kids Helpline is Australia’s free, confidential, 24/7 available online and phone counselling service for young people aged 5 to 25. The organisation provides a child-focused practice, committing to providing services that protect children from harm. Struggling young people and particularly children may reach out to the helpline any time, for any reason.

Website: www.kidshelpline.com.au

Phone number: +61 7 3368 3399

Opening hours: 8am-5pm (AEST)

mental health organisations for youth two young people talking

How do I know if I or someone I know needs mental health support?

You’ll know a person needs mental health support, even if that person is you, when you notice certain signs. These patterns include, but aren’t limited to:

  • A lack of enjoyment in activities they used to be passionate about.
  • Changes in sleeping or eating patterns.
  • Withdrawal from friends and family.
  • Extended feelings of sadness and/or fear.
  • Noticeable changes in personality.

Knowing whether a person needs mental health support will require a period of observation. If one or more of the above signs become patterns, this could be a solid indication that it’s time to reach out for help.

How can I encourage someone to get in touch with a youth mental health organisation?

It can be hard to start conversations about mental health with young people, particularly when trying to encourage them to get help. Yet, this is the right and most encouraged course of action.

In less urgent cases, sitting down to talk is an efficient way to encourage someone to seek mental help. A lot of the time, they may not be aware of their own symptoms, so hearing it from someone else can be helpful. Here’s how you can do it.


  • Start by describing, if possible, when and how that person’s behaviour has started to change. The more specific the examples you use, the better.
  • Tie those examples to the mental health issue they’re associated with. As an example, tell them that their prolonged periods of sadness and isolation are an undeniable pattern of major depression.
  • Do your best to avoid using judgemental tones and expressions. Coming across as accusatory will only make the person think you’re trying to attack them, instead of trying to help them.
  • Assure them that you’re concerned about their mental health, and that the conversation you’re having is solely a matter of getting them to reach for help.
  • Help them find youth mental health organisations they can trust. The options cited above can be great alternatives.
  • Help them dial the organisation’s number or offer to accompany them to an appointment.


This doesn’t need to happen in a single conversation. Oftentimes, realising you need help can be a shock. If you have the opportunity, take this approach on a step-by-step basis.

mental health organisations for youth young person smiling

What is Youth Mental Health First Aid?

One of the most helpful aspects of youth mental health programs is the educational basis they offer. These programs give participants the tools they need to spot early signs of mental health issues and bust the myths surrounding them. The Youth Mental Health First Aid course is one of them.

This evidence-based course is aimed at helping de-stigmatise the conversations around mental illnesses in teenagers and young adults. By enrolling, you’ll be equipped with strategies to encourage young people to proactively seek mental help. All through a supportive and safe approach.

Remember: The more you understand about a young person’s mental health issues, the easier it will be for you to help them.

Enrol in a Youth Mental Health First Aid course today

You don’t have to go through someone’s suffering in order to empathise, the same way you don’t need to be scared of seeking help for yourself. The Youth Mental Health First Aid Course is delivered 100% online, and available for anyone in Australia. Enrol now to learn how to address a young person’s mental health with ease. Even if that person is you.

To see more about what we do here at The Mental Health Coach, click here.

Gambling Problems & Mental Health

Gambling Problems (Gambler’s Help, Gambling Help Online)

This is one in a series of blog posts describing some of the support services available in Australia.

If you are in a crisis situation, or life is at risk, please call 000 immediately.

You can read our other blog posts on Family Violence services, Homelessness services, Drug and Alcohol suport services and Mental Illness and Suicide Prevention Services.

Gambler’s Help

Who is this service aimed towards?

Gambler’s Help offers 24/7 free and confidential support to those undergoing gambling problems, as well as:

  • People who want to cut back on their gambling
  • The families and friends of those struggling with gambling
  • People who want to check if they’re at risk for a gambling problem
  • People wanting to know how much time and money they spend on gambling

How to get in touch?

The support team of Gambler’s Help is available for support on the phone and online.

  • To receive 24/7 support through the phone, call 1800 858 858
  • For email counselling, 24/7 live chats, and online forums (where you can remain anonymous), visit https://www.gamblinghelponline.org.au/ and select the option “Get Started”.
  • To reach the Gambler’s Help Youthline, call 1800 262 376

If you aren’t in Australia or need help in languages other than English, you can also find free and confidential support. The team will provide an interpreter, for free. You can view available languages on this page.

If you have a hearing or speech impediment, contact them through the National Relay Service.

What kind of support services do they offer?

A range of confidential help and support are available to assist gambling addicts and their loved ones, among them:

Or, find a service near you by visiting Gambler’s Help Service Finder. To learn more about the services and what they do, go to https://gamblershelp.com.au/.

Gambling Help Online

Who is this service aimed towards?

Gambling Help Online helps anyone affected by gambling take a step forward. It’s free, private, confidential, and allows you to talk to real people with real experiences 24/7.

This service is suitable for:

  • People who are currently addicted to gambling and want to put an end to it
  • People who are deep into gambling and want to take preventive measures
  • Friends and family who want to help a loved one recover from gambling
  • People who have lost money due to gambling, as well as those wanting to manage their money better

How to get in touch?

You can get in touch with Gambling Help Online through phone, chat or email.

  • To contact a 24/7 helpline, call 1800 858 858 to speak with a counsellor in your state
  • To reach the financial counselling helpline from 9:30 am to 4:30 pm (Monday to Friday), call 1800 007 007
  • For quick questions, reach a counsellor via email.
  • To confidentially chat with a qualified gambling counsellor anywhere, anytime, visit their chat counselling page

If you’re a non-English speaker, you can still have access to support in a number of languages. You can view all available languages here. If you don’t see your language, call the Telephone Interpreter Service ( 131 450 ) and ask for the gambling counselling service available in your region.

What kind of support services do they offer?

For more information, visit https://www.gamblinghelponline.org.au/.

Remember, if you are in a crisis situation, or need immediate support, please call 000.

We also offer counselling and coaching support. For a free, confiedntial discussion about how me can help you, click here to make a time for us to chat, or call us directly on 0493 063 530.

Mental Illness and Suicide Prevention (MindAustralia, Wellways)

Mental Illness and Suicide Prevention (MindAustralia, Wellways)

This is one in a series of blog posts describing some of the support services available in Australia.

If you are in a crisis situation, or life is at risk, please call 000 immediately.

You can read our other blog posts on Family Violence services, Homelessness services, Drug and Alcohol suport services and Gambling support services.


Who is this service aimed towards?

MindAustralia is one of Australia’s leading community-managed mental health service providers. It aims to support people living with crippling mental health issues, providing services for consumers as well as their family and carers. Their focus isn’t your illness, but rather your strengths and values.

This service is fitting for people ranging from 16 to 64 years old, from all cultural and socioeconomic backgrounds, who:

  • Are feeling overpowered by their mental illness
  • Need to regain their social and relationship skills
  • Need to improve their physical health
  • Are currently struggling with housing, education, and/or employment

How to get in touch?

You can contact MindAustralia one of the following ways:

  • Send a message through their contact form
  • Call 1300 286 463 for service information and referrals (9am to 5pm, Monday to Friday)
  • Call 1300 554 660 to reach the carer helpline (9am to 5pm, Monday to Friday)

For 24/7 help and support, you can reach one of these around-the-clock helplines.

What kind of support services do they offer?

With services across South and Western Australia, Queensland, Victoria, among other states, you can find the perfect treatment plan for you.

MindAustralia is a registered NDIS (National Disability Insurance Scheme) provider offering:

  • Specialised assess and counselling
  • Community and in-home support with an experienced Mind worker (for daily task management, confidence building, and social support)
  • Group recreation and leisure activities
  • Family and carer support services (for those who need help taking care of their mentally ill friends or relatives)
  • Sub-acute recovery care (in partnership with hospitals)
  • Recovery 1 to 14-day retreats at pleasant locations focused on leisure, with 24/7 support

To learn more about their services, visit https://www.mindaustralia.org.au/.


Who is this service aimed towards?

Wellways is a not-for-profit organization dedicated to supporting people struggling with mental health and disabilities.

Their services reach the Australian Capital Territory, New South Wales, Queensland, Victoria, and Tasmania. All of their work is focused on community inclusion, and is aimed towards:

  • People who are experiencing mental health issues and want to seek help
  • People living with disability
  • Friends or carers who want information on how to look after a loved one with disabilities and/or mental health issue
  • People looking for additional information about the National Disability Insurance Scheme (NDIS)

How to get in touch?

The simplest way to get in touch with Wellways is by sending your general enquiries directly to enquiries@wellways.org. But, you also can:

  • Reach their offices by phone, call 1300 111 400.

If you have hearing or speech impediment issues, get in touch with the National Relay Service for assistance.

What kind of support services do they offer?

The organization has services available to meet the needs of both affected people and their carers. It offers:

To learn about the individual services in more detail, visit https://www.wellways.org/.


Remember, if you are in a crisis situation, or need immediate support, please call 000.

We also offer counselling and coaching support. For a free, confiedntial discussion about how me can help you, click here to make a time for us to chat, or call us directly on 0493 063 530.

Drugs and Alcohol (Drug and Alcohol Counselling Online, The First Stop)

Drugs and Alcohol (Drug and Alcohol Counselling Online, The First Stop)

This is one in a series of blog posts describing some of the support services available in Australia.

If you are in a crisis situation, or life is at risk, please call 000 immediately.

You can read our other blog posts on Family Violence services, Homelessness servicesMental Illness and Suicide Prevention Services and Gambling support services.

Drug and Alcohol Counselling Online

Who is this service aimed towards?

Drug and Alcohol Counselling Online is a 24/7 online support service for those suffering with alcohol or drug abuse across Australia. The service is 100% free and confidential.

With several support options available, users can find useful articles about addiction, as well as perform self-assessments directed to the detection of potential alcohol abuse, potential drug abuse, and depression and anxiety.

This service will help people of all ages and in all stages who:

  • Have never received treatment, but are willing to for the first time
  • Are currently in treatment or recovery, and need support from people in similar situations
  • Have been through a bad experience with drug or alcohol abuse, and want to support others
  • Have had a relapse and are seeking help
  • Are caring for someone who’s battling drug or alcohol abuse

How to get in touch?

There are a lot of ways you can reach Drug and Alcohol Counselling Online. You can:


What kind of support services do they offer?

Counselling Online gives people who need support with drug and alcohol abuse diverse tools to cope with their addiction. Their assistance is suitable for everyone.

  • There are self-help modules available to those who aren’t sure where to start, but want to begin their recovery journey the right way.
  • Users can browse through support articles and stories that’ll help you learn more about yourself and your condition (or someone else’s condition)
  • The service’s SMS support text-based program provides inspirational and motivational tips to anyone who signs up.

By registering to the platform, users can access all services and track their progress.

For additional information, visit https://www.counsellingonline.org.au/.


Remember, if you are in a crisis situation, or need immediate support, please call 000.

We also offer counselling and coaching support. For a free, confiedntial discussion about how me can help you, click here to make a time for us to chat, or call us directly on 0493 063 530.

Homelessness (Melbourne City Mission, Vincent Care)

Homelessness (Melbourne City Mission, Vincent Care)

This is one in a series of blog posts describing some of the support services available in Australia.

If you are in a crisis situation, or life is at risk, please call 000 immediately.

You can read our other blog posts on Family Violence services, Drug and Alcohol suport services, Mental Illness and Suicide Prevention Services and Gambling support services.

Melbourne City Mission (MCM)

Who is this service aimed towards?

Melbourne City Mission (MCM) offers innovative support and housing for young people going through homelessness, as well as encourages them to find better, safer opportunities to live a life that’s free of barriers.

By delivering their services to both individuals and families across Melbourne and surrounding areas, MCM favors urgent care to those who would otherwise lead to disadvantageous futures–regardless of color, religion, beliefs, or backgrounds.

Their leadership team works with youngsters experiencing homelessness due to:

  • Domestic violence
  • Abuse and neglect
  • Trauma

If a young person has run away from home due to a lack of care or being in danger and needs immediate help, they’re welcome to reach Melbourne City Mission for assistance.

How to get in touch?

You may directly contact MCM by calling 03 9977 0000. Alternatives include:

  • Send an email to info@mcm.org.au
  • Write to the following address: Melbourne Law Courts, PO Box 13210

All calls are answered during office hours (Monday to Friday, 9am to 5pm). For help outside of office hours, reach their lifeline for 24-hour support by calling 13 11 14

For urgent assistance, call 03 9977 0000.

What kind of support services do they offer?

Besides services MCM offers a range of services, all of which are listed below.

  • Early Years (early childhood education services, including kindergarten and long daycare)
  • Disability and NDIS (as a registered NDIS provider)
  • Learning courses (at the The Hester Hornbrook Academy independent school)
  • Palliative Care (medical, nursing, health and consulting services for those debilitated by illness)
  • Justice (assistance for men and women who are currently in custody or at risk of entering the custodial system)

For more information, go to https://www.mcm.org.au/ .


Who is this service aimed towards?

VincentCare provides housing, support, care, and hope for people of all ages experiencing homelessness.

The institution is located in Victoria, and it’s the leading provider in the region with the aim of creating change and opportunities for the most vulnerable. Inclusivity and diversity are among their core values.

The service accommodates:

  • People of all ages and families who are currently struggling with homelessness
  • People of all ages and families at risk for primary homelessness

How to get in touch?

Get in touch with VincentCare by calling 1800 825 955 (for housing and crisis accommodation) or 1800 015 188 (for family or domestic violence).

Or, you can:

If you have any urgent inquiries, contact their main support line (1800 825 955).

What kind of support services do they offer?

VincentCare helps men, women, children, families, young people, and ageing people in a number of ways. They provide:

Find more information at http://www.vincentcare.org.au/.


Remember, if you are in a crisis situation, or need immediate support, please call 000.

We also offer counselling and coaching support. For a free, confiedntial discussion about how me can help you, click here to make a time for us to chat, or call us directly on 0493 063 530.

Family Violence (1800 Respect, No To Violence)

Family Violence (1800 Respect, No To Violence)

This is one in a series of blog posts describing some of the support services available in Australia.

If you are in a crisis situation, or life is at risk, please call 000 immediately.

You can read our other blog posts on Homelessness services, Drug and Alcohol support services, Mental Illness and Suicide Prevention Services and Gambling support services.

1800 Respect

Who is this service aimed towards?

1800 Respect is a national sexual assault and domestic family violence consulting service. It operates 24/7 in order to assist and encourage people suffering from domestic violence, family violence, sexual assault, or any kind of abuse taking place at home, someone else’s home, or public places.

You may contact 1800 Respect in the following cases:

  • You’re a child seeking help to deal with abusive or negligent parents.
  • You’re a child, man, or woman of any age who has been sexually abused.
  • You’re a wife or husband suffering domestic violence from your partner, whether that’s physical, verbal, or psychological.
  • You’re a friend of the family, or someone who’s worried that someone else you know is currently suffering with domestic violence or sexual abuse.

How to get in touch?

You can directly contact this service by calling 1800737732, or by chatting live with one of their knowledgeable and trained counsellors via online chat. Both telephone and online counselling are available 24 hours a day and 7 days a week.

All Australians, including the hearing impaired, vision impaired, speech impaired, and non-English speakers may get in touch with 1800 Respect anytime. More information is available on their Accessibility page.

This service is free to contact, but keep in mind that the call will appear on your phone bill. All contact is confidential, unless there is your permission to keep your information, or in case you or someone else needs immediate help.



What kind of support services do they offer?

When contacting 1800 Respect, you’ll be able to browse through the following services in your area:

For additional information about domestic violence and sexual abuse, visit https://www.1800respect.org.au/.

No To Violence (NTV)

Who is this service aimed towards?


No To Violence (NTV) supports men who use or have used family violence, and wish to change their aggressive behavior for good. It also assists family members who need advice on what to do about the abusive man in their homes.

This service is available 24/7 via phone or live chat.

NTV operates the Men’s Referral Service, whose help you might want to reach in the following cases:

  • You’re worried about your aggressive and abusive behavior towards your children or partner, whether that behavior is verbal or physical.
  • You’ve been told you are abusive by one or more family members.
  • You’ve scared your children or spouse due to your violent behavior.
  • You’ve forced a spouse to partake in sexual activity.
  • You’ve hit your partner or your children, and are scared you may do it again.
  • You’re a family member or family friend who’s worried about the way someone treats their spouse and/or children.
  • You’re the spouse or child of an abusive man, and don’t know what to do about their behavior.

How to get in touch?

To immediately talk to a counsellor, reach the Men’s Referral Service at 1300 766 491, or start an instant live chat at https://ntv.org.au/, at the bottom-right corner of the page. An experienced counsellor should be readily available to chat with you.

If English isn’t your first language and you still need assistance, don’t worry–the Australian Government Translating Service will have a translator ready to help you.

When calling, you don’t need to provide your personal information, not even your first name. A lot of callers feel better when remaining anonymous.



What kind of support services do they offer?

When contacting NTV, depending on your specific case, counsellors may link you up to the following services:

If you need more information about family violence, visit https://ntv.org.au/.


Remember, if you are in a crisis situation, or need immediate support, please call 000.

We also offer counselling and coaching support. For a free, confiedntial discussion about how me can help you, click here to make a time for us to chat, or call us directly on 0493 063 530.

What are the differences between counselling, coaching and psychology?

Counselling and Coaching and Psychology, Oh my!

When it comes to getting assistance with getting your mental health or your mental wellbeing back in the green, there are many choices available. But with so many options available to us, it can be very confusing to work out what’s going to be best for you. At the end of the day that’s a very personal choice, and as a result it can be overwhelming to work out where to start.

In your adventures to find an option for assistance to connect to, you might have come across psychologists, counsellors, and coaches in your search. But, beyond the name, when it comes to making a choice between counselling, coaching, or psychology – where does the difference lie?

It’s a fair question that baffles a lot of people who are new to accessing mental health services, and one that deserves to be answered so you can make your choice with certainty that you’re connecting with the right option for you.

All three share a lot in common; and at the same time, are all quite different. Gosh, even some practitioners like those here at The Mental Health Coach that have skills that span all three methods of working. Talk about wearing different hats!

Let’s dive into differentiating between counselling, coaching, and psychology in some detail.


When it comes to the human psyche and behaviour – clinical psychologists reign supreme. Or rather, doctors. They’re extensively trained to assess a person’s mental condition using clinical interviews and a series of tests, which encompass:

  • Lengthy questionnaires
  • Clinical interviews
    • Instrumental tests (for measuring mechanical abilities)
  • IQ (Intelligence Quotient) tests
  • Accurate personality tests

Of course, the need for a certain test will depend on the patient’s situation. Not all of them must undergo an IQ test, for example. On the other hand, tests such as a clinical assessment are common practice, even a requirement, with every patient, regardless of their issue to understand in how best to help you.

In and of itself, psychology can be defined as a scientific study of the human brain, the thought patterns and behaviours resulting from particular mental health problem or mental illness. In simple terms, a psychologist’s study of the mind is applied to their clinical practise as a way of helping their patients cope with mental health problems.

Importantly, and this is one that a lot of the general public were never aware about – Psychologists can’t write medication prescriptions! This is the role of a psychiatrist, which, unfortunately, we won’t be discussing in this post specifically.

These professionals are indicated in the treatment of issues like:

  • Anxiety disorders
  • Major depressive disorder or high-functioning depression
  • Personality disorders (antisocial personality disorder, borderline personality disorder, obsessive compulsive disorder)
  • Post-traumatic stress disorder
  • Emotional disorders
  • Psychopathologies

Here we are discussing the comparison of clinical psychologists with their coaching and counselling counterparts. Still, psychologists may (and often do) specialise in subfields that greatly differ from clinical practice, such as experimental psychologists (who gather laboratory data on human and animal behaviours), forensic psychologists (who apply their studies to legal issues), among many other subfields.



Counsellors operate under different titles – including “clinician” and “therapist.” They work in the area we often informally refer to as “talk therapy” because, in essence, that’s what it is.

These professionals do more than just “talk”, though. They perfectly blend their stellar communication abilities to a vast study background. In a conjoint effort, both counsellor and client (or clients) will pinpoint solutions to ongoing problems, as well as discover potential background problems that may radiate into the present.

Depending on their practise, they may not be able to provide specific diagnoses for mental problems. Still, if no specific diagnosis is required and a patient only requires knowledgeable and personalised guidance, a counsellor is the perfect fit.

As with every professional, choosing the right counsellor will depend on the issue you’re facing, as well as the people you want to involve in the practice.

Counselling can be done individually, in groups, family, and couples, depending on particular needs. The main types of counselling include:

  • Marriage counselling
  • Family counselling
  • Mental health counselling
  • Rehabilitation/Abuse counselling
  • Career counselling

If any of the above are a source of distress in your daily life, counselling would be worthwhile.


The thought of a coach is often followed by words such as “motivation” and “mindset”, and rightfully so! Coaches are professionals focused on wellbeing and objectives, helping their clients’ lives become more purposeful and fulfilling with their insightful advice.

If you’re working with a coach, they’ll help you find strengths you most likely didn’t know you had within yourself. Together, you’ll discover unique advantages and use them in an action-oriented plan. In short, coaching smoothens the path towards future aspirations, relinquishing the limiting beliefs that stifle a client’s ability to move forward.

Without any training beyond coaching, coaches aren’t qualified to treat mental illnesses specifically – however they can absolutely assist in navigating life with a mental health problem. But this isn’t an issue for people who just need strong, well-calculated assistance in the right direction. Although they don’t need formal or academic training to call themselves professionals, they just might be the type of expert you need to turn your life around.

The coaches at The Mental Health Coach are all highly qualified in coaching, holding International Coaching Federation recognised qualifications as well as counselling qualifications – talk about dual-wielding!

Coaches can specialise in many different areas, some of which include life coaching, business coaching, career coaching, couple coaching, and more. There are over 30 coaching modalities, some of them more sought-after than others.

The type of coach you choose will heavily depend on the area where you’re seeking improvement from a mental health issue. Coaches are able to help people deal with several issues, including:

  • Self-esteem issues
  • Problems at work
  • Trouble setting and pursuing goals.
  • Trouble abandoning bad habits.
  • Persistent creative blocks
  • Lack of motivation


Coaches, too, can discuss aspects of their client’s daily lives–they just won’t dwell on the past as much as counsellors and psychologists would be required to do. But of course, that doesn’t mean coaches will never explore a client’s past. They must do so, even if briefly, to help clients move forward.




The coaches at The Mental Health Coach are all highly qualified in coaching and other modalities and have undergone coaching certification programs.

Finding the Perfect Professional

The above descriptions you’ve just read are all an accurate portrayal of each type of professional. Ultimately, the choice of choosing between one of the three is yours. And the best approach to making this choice is assessing each of the professionals individually. If you can schedule an interview prior to the initial appointment, do so!

Actually, did you know you can have a complimentary one with us at The Mental Health Coach to see if we might be a good fit for you?

Well! Take the opportunity to ask a few questions – after all, the better you get to know them, the better you’ll be able to tell if they will be worth your time. Whether that be for the next few weeks, or months, or years…

Here’s a cheat-sheet of questions you can use to determine if they’re the help you need:

  • What kind of training and expertise do you have to help me with problem X (the issue you’re dealing with)?
  • Are you licensed (in this state)? (For psychologists and counsellors only).
  • How has your framework previously helped people with problems similar to mine?
  1. What are your areas of expertise?
  • For how many years have you been seeing clients/patients?

Above all, regardless of who you choose to work with, you’ll need to have a good rapport with them. In other words, you’ll need to feel comfortable working with them.

Once again, here at The Mental Health Coach we offer a complimentary conversation with our experts to help you work out what might be the best option for you. So, give us a call, send us an email or book a session with us online and let’s talk about how we might be able to help you. It’s completely free – and completely confidential!

How much do you know about mental health?